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Public
(Relations) Enemy Number one! - Mouthoff - Issue 3.
I’ve
never understood Public Relations. Some
say that the first step towards knowing Public Relations is to be
confused by it in which case I know PR like the back of my hand. Surely
if you’ve come up with an idea, event or product you should be
able to write a story that sells. Conversely, if you can’t think
of anything to write does that mean your idea isn’t interesting
and if so who needs it?
Most
journalists and public relations practitioners pretty much see
themselves at opposite ends of the media spectrum. Journalists
generally hate PR people particularly the ones who work for big
business and high-level politicians and serve as a smokescreen to
try to thwart journalist’s attempting to report negative but not
untrue stories about their employers. I once had a conversation with
a PR person in which she managed to insult my intelligence and
attempt to manipulate the truth about 17 times in a five-minute
conversation. If I believed in Hell, I'd have no doubt that's
exactly where she'd be heading.
But
I’m pleased to say that I am not alone in my understanding of the
PR industry.
In
a recent event held by MEPRA (Middle East Public Relations
Association) in which the Public Relations sector and the media met
head to head, Robert Serafin, Managing Director of ITP was invited
to speak. He called PR people "pizza delivery boys" who do
a good job of getting things from point A to point B. "But then
they think they not only have cooked the pizza, but have also
invented it."
“You
fill our faxes with endless press releases (most of which end in the
wastebasket); you threaten to pull out advertisements if we don't
publish your puff. You offer journalists freebies and hinder the
media in their job by influencing them. A strong journalist will
write a good story, whatever you do,” he said.
Any
self-respecting journalist or media owner probably feels the same
way and is probably more than willing to tell you all about it over
a grape juice. They'll
share PR horror stories like the firms who bill by the hour, the
story of assistants who sit down with cold-call sheets, leaving
unintelligible voicemail messages, and charge their clients for it.
They'll laugh about the ones who call up and say how well they can
relate since they used to be in journalism, to which the question
from journo’s is “so why'd you sell out, pal?” And, of course,
they will mock the silly promotional junk that they spend so much of
their time packing into courier packages. By the way who wants a
press release with glitter and silly string? Anyone?
But
sometimes, their manipulative flackery works. Sometimes they
convince even the most cynical that they have a good story.
Sometimes, in the dark of night, an editor has a column inch or two
that needs filling. And sometimes they cave, like a smokers New Year
resolution. After all, none of their colleagues listen to the PR
pitches that clog their voicemail, so no one who matters will
recognise that stale three-column-inch pitch in the story that gets
printed, right?
Take
the
absolute high-water mark of the PR profession, “The Crisis
Communicator”. The person who takes on the client accused all
sorts of violations and tries to convince that the infraction was
fabricated, that the media is feeding on an innocent client, that
there was an innocent mistake; anything but the thing that almost
everybody decided to believe before the PR flack took the case.
But
sometimes employing a PR company can work. Any industry that can
convince normally cost-conscious CEO’s that they should pay
charges for faxes, paper, stationery, taxi fairs, breakfast, lunch
and dinner are doing a good PR job. And look at those like Bill
Clinton, Richard Nixon or anybody who's been condemned and redeemed
in the public eye. Let me tell you, it probably didn't happen by
accident and it probably cost about Dhs 1,000 an hour.
So
does PR have a place in the Events industry and do those who
participate in events understand how to use it?
Well,
the events business is known for a lot of things, but creativity is
not one of them. Plagiarism yes, but ingenuity and inspiration, no.
So PR can undoubtedly create “the spark” for
an interesting story about a tired event, a new slant or company
participation.
Those
who support PR agencies say, “A good PR firm can boost sales,
launch a product or improve a company's image in ways that
advertising alone can't address. It creates news and generates
word-of-mouth. It delivers your message to the hard-to-reach. And,
applied properly, it can make a tight budget produce results beyond
your expectations.” Well yes, a PR practitioner would say that.
Undoubtedly
getting information into the press assists the marketing activities
of companies at event participants. But why employ a PR agency to do
it? If companies did their publicity homework they could well be on
their way to creating thousands of dollars in free print space and
airtime. However there are some that leave it all too late.
By the time the event begins, it may already be too late to
capture the media’s attention. Smart companies work weeks and
sometimes even months ahead, establishing strong media relationships
that can pay off big long before the show is under way. But those
who aren’t so smart turn to PR firms.
So
what if you don’t want to use a PR firm. Here are a few quick tips
from a journalist friend for getting better publicity results at
events:
1)
Tell the caterer to avoid crab, shellfish and peanuts, okay?
Journalists are human too - some of them have deadly allergies and a
low budget for food when they travel. If you want to make them
happy, feed them! If you want to make them cranky, serve expensive
food they can't eat.
2)
If you are not IBM, Apple, or Sun Microsystems, then for goodness
sake put what you do into a sentence or two and slap that on the
front of your press kit. Many reporters don't even open a press kit
if they don't immediately recognise the company or at least the
product.
3)
As regards press releases avoid buzzwords. Also see http://www.dack.com/web/bullshit.html
If you have use more than 5 of these words in the first sentence
reporters won't read the rest of it.
4)
Take your best people along. “I don't know how many companies I
have seen packed with clueless sales people who don't know the
difference between a sales list and a press list, and who don't want
to look at us because they know we aren't "buying””. If you
can't afford to send along marketing or media relations people then
at least train your sales people to understand that a press contact
can be many times more valuable than a sales contact – they can
generate sales if they end up writing about you.
5)
Don't dismiss a writer who freelances out of your area. Don’t
dismiss those who don’t always meet "corporate
expectations". Just because a reporter might look tired in
casual clothing it might just be that they write for the leading
media and the treatment they get DOES impact on whom they will
choose to write about.
6)
If you have the budget and a large enough private press list, rent a
large room and throw a small gathering. Most of the attendees will
likely be freelancers who are sniffing around for goodies to take
home and you'd be surprised how much coverage you can get from these
folks if you can keep them supplied with interesting stories. |